We’d love to hear your feedback about our website, staff and products. You can provide feedback by emailing info@diamonddistrictblock.com

Simply click the ‘unsubscribe’ link at the bottom of any of our emails, or email info@diamonddistrictblock.com and request removal from our mailing list.

Simply enter your email in the space provided at the bottom of every page on the site, and click ‘Join’. If you create an account with Diamond District Block you will also be automatically included on our mailing list, unless you choose to opt out. Creating an account will also allow you to create Wishlists, submit product reviews, check prior orders and checkout faster.

Sign in to your account. After login, In the Right navigation panel, click change password Settings, enter current Password and type 2 times New Password. click submit password change successfully.

Check the spam and junk mail folders in your email program. If you don't find our email, contact us.

If you forget your password, just visit My Account and click forgot your password? We'll send you instructions on how to set up a new password.

Simply click ‘Login/ Register’ or your name, located at the top right of the page to access the ‘My Account’ page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.

Simply click ‘Login/ Register’, located at the top right of the page and then click ‘Create Account’. Fill in your details and click ‘Update’. Registration should now be complete and you will receive a confirmation email shortly.

Creating an account will allow you to create Wishlists, submit product reviews, check prior orders and checkout faster.

Of course! Whether you’re searching for an engagement ring or buying a special gift, check out our education section online. If you want to speak with one of our jewelry experts, contact our customer service 

All Diamond District Block online packages come with receipts that do not display the purchase amount. You can still use this receipt in the event you need to return or exchange your purchase.

All of our gemstones are natural unless specifically stated in the product title and product description.

A chronograph is a type of timepiece which combines a stopwatch and a regular watch.

Cultured freshwater pearls are humanity’s work at duplicating what nature first started. A “seed” – typically a round bead made of mother pearl is inserted into the freshwater mollusc. After three years, you have a pearl!

A carat is the unit of measurement used to measure the weight of diamonds and other gemstones, as well as the purity of gold.

We know how important your purchase is, so we've implemented several policies to ensure that your order will arrive safe and sound.

For questions about your order, contact Customer Service. If you created an account when you were checking out, you can check your status online. Simply visit My Account to see information about your order.

No, you can shop as a guest. Signing in will allow you to check the status of your order and help make your checkout faster on future purchases.

We want your online and instore experience to be enjoyable and we take care to respect your privacy when you visit our stores and our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our website and our stores again, and maybe even tell your friends about us.

Generally, we use the information we collect about you for two purposes: to facilitate your order and to create a better, more personalized experience for you. You can view full details on our privacy policy.
 

Your security while shopping online with Diamond District Block is extremely important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon to the left of the address bar within your browser.

It usually takes a few days for your story to be moderated and published. On submission you will receive an email confirmation. Once your review has been posted, you will receive a second email confirming that it has been accepted, including a link to your review. If we can’t post your review you’ll also received an email notifying you of this.

To submit a review, ensure you are signed in and then click on ‘My Account’ at the top of the site. Once in your account, click ‘My Reviews’ and you will see a list of purchased products. From here, you can view the product, as well as click ‘Review Now’ to submit your review. If you have already reviewed the product, you can see the star rating you gave it, or click on ‘View my Review’ to check what you said.

You can see other’s reviews by visiting any product page. You can also easily see a products star rating by hovering your mouse over any product as you are browsing the site.

Go to Vendor signin/signup, Enter Store name and Required Information and click Register to create DDB Store.

At Diamond District Block Store you can launch your own online store in a minute. You will be amused how fast and easy your e-dreams come true.

At Diamond District Block you can Create your own online store which is a Perfect platform for Jewelry entrepreneurs like you. Flexible and user-friendly.
Here, you are the creator, the visionary, the entrepreneur.

Products in your wishlist are not reserved for you and can sell out at any time. Products labelled ‘Low Stock’ may sell out, so purchase early to avoid disappointment.
 

Simply click ‘Add to Bag’ next to the item you wish to purchase.
Review items in your bag by clicking the Shopping Bag at the top of the page, then then click the ‘Checkout’ button to complete your order
Your friends or family can also purchase items from you wishlist if you’ve shared it.
 

Your Wishlist can be used to create shopping lists, or just to drop a hint. To get started, create a Diamond District Block account and ensure you are signed in. When you see something you like, simply click the 'Add to Wishlist' button on the product page and the item will move to your Wishlist.